Terms and Conditions

Object

  1. The present terms and conditions aim to establish the terms and conditions that will govern the services provided by Trek & Travel – Alves & Balsas, Lda, hereinafter referred to as Trek & Travel, headquartered at Avenida dos Oceanos, 3-2B, 1990-196 Lisbon, RNAAT nº 1122/2023 in Turismo de Portugal, to its clients. 
  2. The present Terms and Conditions are complemented by the event program in which the Client registers, which constitutes the specific participation conditions in the event.
  3. By registering for an event organized by Trek & Travel, the Client acknowledges and accepts all the established terms and conditions.

Liability

  1. The liability of Trek & Travel is guaranteed by:
    • Civil Liability Insurance, with the insurance company GENERALI TRANQUILIDADE, Policy nº 0010355165.
    • Personal Accident Insurance, with the insurance company GENERALI TRANQUILIDADE, Policy nº 0010355165, hereinafter referred to as PAI, with the following coverages and capital per person:
      • Death (over 13 years old) or total and permanent disability: 27.000,00 Euros
      • Treatment expenses: 5.000,00 Euros (a deductible of €75.00, which will be subtracted at the time of claim payment, and is therefore the participant’s responsibility)
  2. The PAI may be activated in the case of personal accidents occurring within the event’s timeframe. This period starts on the date and time described in the program, when the participant proves to the Trek & Travel guide that they are part of the event. This period will end on the day and time when the Client leaves the activity/program, even if they leave early and definitively or rejoin later. Whenever the Client wishes to leave the activity/program, they must inform the Trek & Travel guide of their intention.
  3. The PAI may be activated for accidents occurring during the normal course of the activity described in the program in which the Client is participating, or in any changes made by Trek & Travel.
  4. The PAI will not be activated for accidents when:
    • The Client, on their own initiative, engages in activities outside the scope and normal course of the activity described in the program or engages in unnecessary risky behavior during the activity.
    • The Client, on their own initiative and against the instructions of the Trek & Travel Guide responsible for the activity, makes changes to the route or program described in the event.
    • Any safety rule previously established by the Trek & Travel Guide is deliberately violated by the Client.
  5. In case of an accident covered by the PAI, if it is actionable, the Policyholder and/or the Insured Person, or their legal representatives, must report the accident in writing within 8 days, specifying the location, date, time, probable or known causes, witnesses, consequences, and any other relevant details.

Service Proposals

  1. Trek & Travel reserves the right to introduce slight changes to the event’s content and format according to the time of year and weather conditions.
  2. The service proposals include the following
    • Date
    • Start time of the activity, with a tolerance of 15 minutes. After this period, the activity will begin, and all registered participants who have not arrived at the designated meeting point will be considered absent.
    • Approximate duration of the activity, which is only an indication as it depends on factors beyond the event guides’ control.
    • Type of route (linear or circular), distance, and difficulty level (as described in the following chapter).

Difficulty Levels

  1. All activities are labeled with their difficulty level, taking into account the terrain’s technicality, elevation, and distance. The client should ensure that their physical condition is appropriate for the activities they register for.
  2. The difficulty levels are as follows:
    • Easy: suitable for beginners, routes on easy terrain with little elevation, below 10 km;
    • Easy – Moderate: suitable for beginners, routes on easy terrain with little elevation, between 10 to 14 km;
    • Moderate: suitable for those with minimal hiking experience, routes with short technical sections and/or elevation, up to 14 km;
    • Moderate – Difficult: suitable for those with minimal hiking experience, routes with short technical sections and/or elevation, between 14 to 18 km;
    • Difficult: suitable for experienced hikers, routes with technical and significant elevation, below 18 km;
    • Very Difficult: suitable for experienced hikers, routes with technical and significant elevation, above 18 km.

Event Registration

  1. Registration implies the client’s acceptance of:
    • The terms and conditions outlined in this document;
    • The specific conditions provided as event information.
  2. Registration also implies that the client:
    • Has reviewed the event program;
    • Possesses the appropriate health conditions for the activity they are registering for and accepts its nature, including the risks of not having immediate access to medical assistance;
    • Must inform Trek & Travel in advance if they suffer from any chronic or other illness that limits their ability to participate in the activity. They may only participate if they provide a medical certificate authorizing their participation;
    • Is aware of the physical and psychological demands of the activity, which may lead to extreme and unforeseen situations.

Cancellations

  1. Trek & Travel reserves the right to cancel an activity if:
    • The minimum number of participants specified in the Particular Conditions is not met;
    • The necessary safety conditions for the event (such as extreme adverse weather) are not met, or other conditions make the activity impossible.
  2. In the event of a cancellation by Trek & Travel, the client will:
    • Be notified as soon as possible;
    • Be refunded for payments made, except in cases specified in the particular conditions or communications between the client and Trek & Travel before payment.

Safety

  1. Trek & Travel follows all safety standards for carrying out activities.
  2. Despite the previous point, the client acknowledges that due to the nature of Trek & Travel activities, it is not possible to eliminate all risks. As such, they should adopt a cautious and defensive attitude toward any potential risk to avoid jeopardizing their own safety, the safety of others, and respect for nature.
  3. Trek & Travel is not responsible for inappropriate behavior by any client participating in the activity.
  4. Trek & Travel reserves the right to cancel an activity during its course if safety conditions, independently of their origin, are no longer met.

Copyright and Image Rights

  1. The content on the Trek & Travel website, as well as on its social media, is the property of Trek & Travel and cannot be used without Trek & Travel’s express consent.
  2. Event participants agree to grant their image rights to Trek & Travel for the use of photographs and videos taken during the activity for promotional purposes on its website and social media.
  3. Participants may express their disagreement with the previous point by sending an email to info@trekntravel.pt up to 24 hours before the activity start time, stating their name, the event name, date, and time.

Updated on October 9th, 2025